FAQs

Click the question for an answer

  • What items do Browns accept?

  • How do I send my jewellery to Browns?

  • How do Browns decide how much I will get?

  • What do I do if my gold isn't hallmarked?

  • What if the jewellery is damaged or broken?

  • What are the costs and other fees?

  • Is safe to send my jewellery in the post?

  • How will I receive my money?

  • An insurance company valued my jewellery for £500; Will I receive that amount from Browns?

  • What about diamonds and other gemstones?

  • Are there any items you do not purchase?

  • What watches do you loan against?

  • What kind of art do you loan against?

  • How do I get in contact with you?

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